Scalerrs mapped every service, moved delivery onto one operating system with a client portal and raised average client value 40% as well.
“I was very amazed at how quickly you guys mapped out all of our services.”
Jules DaviesFounder, ScalerrsScalerrs is a marketing agency for SaaS companies, mostly in the US. It sells SEO, content and link building, and has since added Reddit and YouTube.
Agency work depends on people, so it depends on operations. Founder Jules Davies had tried ClickUp, Monday and Notion. Each was built to move tasks along, and none held everything a campaign needs in one place: deliverables, client data and the tasks themselves. Without that structure, there was little to automate.
He wanted two things from fixing it. Clients should have a better experience, which drives retention, pricing and positioning. The team should have a repeatable way of working that does not bog it down or let errors reach clients.
Scalerrs had already started building a system with its operations manager and wanted to go straight to the build. We mapped every service first. It took a few weeks, far less time than the internal plan, and it showed where the processes had gaps and where they could be streamlined.
Each service then became an assembly line in the system. When AI search changed the market mid-project and Scalerrs added Reddit and YouTube, we mapped the new workflows and reused the same structure and portal logic.
Timeline
Mapped all of Scalerrs' services and the internal processes behind them.
Built an operating system, with each service set up as an assembly line.
Added a client portal, then reused its structure for new Reddit and YouTube workflows.
Map excerpt · sample data
Operating mapOrder to invoice
Handoffs0→12
System screens · sample data
Revenue per employee rose 40% within six months, and average client value rose 40% in the same period. Clients who saw the new portal told Scalerrs it was better than what they had before.
UK Linkology · Professional services
14 → 2people needed on one delivery team
Double-digit rise in team capacity, without hiring
“You've done something that I've not managed to do in 10 years of running the business.”
Kristen Bertolini Designs · Professional services
40 hours a monthtime saved on client onboarding
Manual steps → One click how onboarding starts
“Now we can focus on our genius, which is helping our clients scale and grow by building awesome web designs and then building them.”
WebTailor · Professional services
1x → 6–7xpersonalized outreach capacity
1x → 4–5x leads and client calls
“Now it takes us about two, three minutes to actually analyze the lead and create a lead list, so we can create one lead list per day, at least.”
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