Operations and systems insights for companies
Signed, dated articles. Each one makes one point about operations, systems or AI, with the evidence beside it.
Every essay, newest first
- Whether a new system streamlines your operations is decided before you build itA new system streamlines your operations when the work is mapped, the right problems are chosen and the team is ready to use it.
- A 14-day operations diagnostic should hand you three things you keepA diagnostic should end with a process map, a clickable prototype and a roadmap that you keep and can act on, even if you stop there.
- AI earns its place when it drafts and a person approvesAI pays off in a company where it drafts and a person approves, until your own data shows the approval can go.
- The tool you bought sits unused because nobody mapped the work firstSoftware goes unused when it is bought for a process nobody mapped, so map the work before you decide what to buy.
Every essay makes one claim you can check
The format stays the same, so you can judge each piece on its argument.
- The claim is the titleRead only the title and you know what we think. The essay is the case for it.
- Evidence beside the claimNumbers carry a base, a period and a source. Worked examples are labelled as illustrations.
- Signed and datedEvery essay names its author, when it was published and when it was last updated.
Other ways to follow our work
- 3 publishedPlaybooksStep-by-step playbooks for your company operations and systems.See every playbook
- 2 volumesResearchProprietary operations and systems research from working with 100+ companies.See every volume
- 3 issuesNewsletterOne useful tip on your systems and operations, once a month.See every issue
Trusted by 100+ companies, including
- 6 figuresimpact on the bottom line
- 14 → 2people needed on one delivery team
- +40%revenue per employee, within 6 months
- 33% lowerproject completion time, from inquiry to completion
- 14 hours a weektime saved on B2B inquiries and quotes
- 40 hours a monthtime saved on client onboarding
- 1x → 6–7xpersonalized outreach capacity
- New CRMwith internal processes automated
- 1 hour → Secondsmanual work to onboard a new client
- End to endlead research and qualification automated