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What changed at companies with similar operations

The same kind of work, done for companies in other industries.

  • UK Linkology · Professional services

    UK Linkology needs 2 people on a delivery team that took 14

    14 → 2people needed on one delivery team

    Double-digit rise in team capacity, without hiring

    Video: Jason Brooks, Founder, UK Linkology
    “You've done something that I've not managed to do in 10 years of running the business.”
    Jason Brooks, Founder
    Read the case: UK Linkology needs 2 people on a delivery team that took 14
  • BarkBox · E-commerce

    BarkBox cut chargeback dispute prep from hours to one minute

    6 figuresimpact on the bottom line

    Hours → 1 min to prepare a chargeback dispute

    Video: Brittany Wahle, Inbound Manager, BarkBox
    “Before it took hours of work with lots of human error. Now it takes a minute.”
    Brittany Wahle, Inbound Manager
    Read the case: BarkBox cut chargeback dispute prep from hours to one minute

Signs your real estate company has outgrown its current systems

Each one looks small. Together they take up the owner’s week.

  • 01Maintenance requests arrive by email, text and phone, and some never reach a contractor.
  • 02Owners ask for a monthly update, and someone builds it by hand.
  • 03Lease renewals are tracked in a spreadsheet and found too late.
  • 04Each property manager runs their portfolio a different way.

What owners tell us on our calls

  • “I wouldn't be surprised if realistically, 60% of our time… is just nonsense… that is completely preventable.”
    Owner of a property management company
  • “A vendor called asking if an invoice was paid and it's like, oh, it got missed because the email was missed.”
    Owner of a property management company
  • “Sometimes it feels like there's chaos and… stuff falling through the cracks.”
    Founder of a real estate development company

Requests come from everywhere and nobody owns them

Rent and leases usually run well in your property management software. The hours go on everything that arrives around them: a leak reported by text, an owner’s email asking for an update, a renewal missed because it lived in one manager’s spreadsheet.

Someone has to find, pass on and follow up each one by hand. Every new property adds more of them, so the back office has to keep growing.

What we build to fix it

We map how requests, renewals and reports are handled today and find where the time is lost. Then we build one system the whole team works from:

  • Maintenance requests from every channel in one queue, sorted by urgency.
  • Contractor dispatch and follow-up logged against the unit.
  • Renewal and inspection reminders that reach the right manager in time.
  • Owner reports drafted from live data and approved before they are sent.
  • One way of running a portfolio, so a new manager can take over without a handover week.

Leases, rent and trust accounting stay in your property management software. We connect to it and build the workflow your team runs every day around it.

Illustration on sample data: the tools that work stay connected, and each role works from one system.

Our process

It starts with mapping your operations. You can stop after any step and keep what it produced.

  1. 01
    Days 1–7See where your bottlenecks are

    We map your processes with your team in four or five calls, find where time and money leak and put a cost on each issue.

  2. 02
    Days 8–14See what your custom business system would look like

    We build a prototype system on your own data and jobs. Your team clicks through it before anyone commits to a full build.

  3. 03
    Day 14Get a clear roadmap of what to fix and in what order

    You get a roadmap of what to build and in what order, highest-value fixes first. You keep it, with the map and the prototype, even if you stop here.

  4. 04
    Day 14 onwardBuild it with us, or in-house

    You decide: we take care of everything for you, including the full build, or your team builds it in-house.

What founders and executives like you ask before working with us

Straight answers on fit, tools and what changes. If yours is not here, ask it on our call.

Intake, work orders, approvals and owner reporting are close to work we have done for other companies. On the discovery call we show a relevant system and say plainly where our experience stops.