The work behind your storefront still runs on copy and paste
Customer service, wholesale quotes, refunds and supplier orders still run on spreadsheets and copy and paste. We map that work and build the system that handles it.
Signs your e-commerce company has outgrown its current systems
Each one looks small. Together they take up the owner’s week.
01Wholesale and B2B quotes are built by hand in a spreadsheet and emailed one by one.
02Customer service copies order details from the store into the helpdesk for every ticket.
03Refunds and disputes are tracked in a sheet that nobody owns.
04Stock counts differ between the warehouse, the store and accounting.
What owners tell us on our calls
“There's a lot of back and forth communication that ideally we'd like to streamline with… just the database.”
Founder of an e-commerce business
“We'll need to hire more people as far as our warehouse team goes, customer service and everything.”
Founder of an e-commerce business
Your store only handles the standard order
Your store handles a standard order on its own. The hours go on everything it can’t handle: a wholesale inquiry that needs a custom quote, a partial refund, a chargeback dispute, a supplier order based on a stock count done by hand.
These are a small share of your orders but a large share of your team’s week. And they grow with every new order, so the team has to grow too.
What we build to fix it
We map how this work runs today and find where the hours go. Then we build the system that handles it, connected to your store:
Wholesale quoting that drafts each quote from your price rules and logs every inquiry.
A customer service view with the order, its history and a drafted reply in one place.
Refund and dispute tracking with an owner and a deadline for each case.
Stock and supplier reporting that matches the store, the warehouse and accounting.
AI that reads and sorts incoming messages, with a person approving each reply until it is reliable.
Your store platform, email marketing and ad tools stay. We connect to them and handle the work they were never designed for.
SpreadsheetsEmailCRMCalendarInvoicingChat
OperationsLive
Owner
Jobs this week64
Cash collected$48k
Jobs at risk2
Manager
08:30 · Boiler serviceTeam B
10:00 · Site surveyTeam A
13:30 · Repair visitTeam C
Field
Arrive and photograph the site
Complete the service checklist
Client signs off on the tablet
Illustration on sample data: the tools that work stay connected, and each role works from one system.
Our process
It starts with mapping your operations. You can stop after any step and keep what it produced.
01
Days 1–7See where your bottlenecks are
We map your processes with your team in four or five calls, find where time and money leak and put a cost on each issue.
02
Days 8–14See what your custom business system would look like
We build a prototype system on your own data and jobs. Your team clicks through it before anyone commits to a full build.
03
Day 14Get a clear roadmap of what to fix and in what order
You get a roadmap of what to build and in what order, highest-value fixes first. You keep it, with the map and the prototype, even if you stop here.
04
Day 14 onwardBuild it with us, or in-house
You decide: we take care of everything for you, including the full build, or your team builds it in-house.
No. We work behind the storefront, on customer service, B2B quoting, refunds, supplier orders and the owner's reporting. Your store platform and marketing tools stay as they are.
Yes. BarkBox cut chargeback dispute prep from hours to one minute, and Neoon saves 14 hours a week on business inquiries and custom quotes.
Usually, yes. Your store stays the record for orders and customers, and the new system reads from it through the platform's API. We confirm every connection in the first 14 days, before a build is scoped and priced.
Start with the map, then decide what to build
Every engagement follows Map, Prototype, Roadmap, Build. You can stop after any step and keep what it produced.
